Recent Posts

Team Bowen Expands SERVPRO® Franchise Territory into Charlotte and Surrounding Communities

7/6/2022 (Permalink)

southeastern states with Servpro logo Here we GROW again! Team Bowen is ready to make it “Like it never even happened®.”

Team Bowen is excited to announce our expansion in Charlotte, North Carolina, which will add to the existing SERVPRO franchise in East Mecklenburg/Matthews. East Charlotte, Northeast Mecklenburg County, and South Mecklenburg County are now a part of the Team Bowen franchise. This means over 250,000 additional households and 8,000 businesses will receive support when in need of emergency response due to fire, water, or mold damage.

These additions are part of our commitment to helping our local communities flourish. We are available 24/7, 365, and are ready to take your call. Although we can’t prevent a disaster, we are ready for whatever happens!

“We are humbled yet excited to continue to grow and expand our market presence in the Charlotte community,” Bruce Bowen, CEO of Team Bowen, commented. “Our team of quality people who focus on excellent service, fairness, and mutual respect, have allowed us to expand our footprint and still provide that same quality service throughout the southeast. These locations are key to our regional coverage. Whether it is a storm event or a complex commercial/industrial loss, quick response time is critical. Our team has the resources, manpower, and equipment necessary to respond to these specific situations. We are the National Disaster Recovery Team.”


For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, and biohazard and pathogen remediation. SERVPRO’s professional service network of more than 2,000 individually owned and operated franchises spans the United States and Canada, responding to property damage emergencies large and small – from million-square-foot commercial facilities to individual homes. When disaster strikes, homeowners, business owners, and major insurance companies alike rely on SERVPRO® to make it “Like it never even happened.”

SERVPRO® Team Bowen

In 1977, Barry and Beth Bowen decided to follow their passion for service to others with their careers and set out on a mission to build a reputable and respected property damage restoration company in Tuscaloosa, AL. Having grown up entrenched in the family business, it was no surprise when the current owners, Bruce and Brian Bowen, took over in 2004. Now based in Montgomery, AL., the Bowen Team has franchise locations in Montgomery, AL., Norcross, GA., Charleston, SC., and Charlotte, NC. Today, due to their continued dedication and hard work, we are a leader and trusted name in mitigation, remediation, restoration, reconstruction, and premier cleaning throughout Southeast and U.S.

Our team has more than a century of combined restoration experience. Each team member is equipped with unique and practical skills to excel in every project and exceed the expectations of our customers. Furthermore, we have an extensive inventory of restoration equipment designed to improve the efficiency and effectiveness of every facet of mitigation and reconstruction for damaged homes and businesses that we serve, no matter how big or how small.

Click below to find more information on our expansion:

Summer Grilling Safety | SERVPRO® of Prattville

7/6/2022 (Permalink)

man grilling food outside with SERVPRO logo  “SERVPRO® of Prattville is Here to help® if your summer grilling goes from flames to ashes.”

What better way to spend a summer night than grilling out with your loved ones? Summertime is the season for enjoying hamburgers and hotdogs out by the swimming pool with ice-cold lemonade in hand. While one may think it is easy to light the grill and start cooking, there are a few safety measures you should take. 

The National Fire Protection Association (NFPA) warns families that the onset of the summer season also marks a rise in home fires started by outdoor grilling activities. According to the NFPA, on average, 10,600 home fires are started yearly by grills. July is the peak month for grill fires, followed by June, May, and August. 

Did you know that 61% of U.S. households own a gas grill? 64% own at least one outdoor BBQ, grill, or smoker. The popularity of this outdoor cooking equipment combined with longer, warmer days creates a unique fire hazard that should be taken seriously. 

The NFPA offers these essential tips for fire-safe grilling. 

For Gas and Propane Grills 

Always?check the gas tanks for leaks ?before using them. Clean the connection between the propane tank’s cylinder valve and regulator output with soapy water or a specific leak detecting solution. The cylinder valve must be?slowly?opened. If there is a leak, bubbles will form.? 

Opening the lid to a gas grill before lighting is essential for safety. Gas can quickly fill your grill if the top is closed, causing the flame not to be able to escape and creating an explosion.   

For Charcoal Grills 

Only use charcoal starter fluid to start the fire.?NEVER?add it or any flammable liquids to a fire that is already burning. It can cause an uncontrollable fire causing harm to any structure or persons around you.? 

Also, ensure?coals are completely cool?before you dispose of them in a metal container.? 

For All Grills 

Place your grill far away from any structure as well as deck railings. Do not place under eaves or branches. Maintain clear surroundings near your grill. Grills need proper ventilation to avoid carbon monoxide and smoke building up to dangerous levels. 

Remove grease and fat buildup from grills and tray after each use. Cleaning will improve the safety of your grill and the taste of your food.? 

Key Reminders 

  • Never leave the grill unattended when in use. 
  • Keep children and pets at least 3 feet away from the grill. 
  • Clothing is highly flammable. Keep shirt tails, sleeves, and apron strings tucked in, so they do not dangle over the grill. 
  • If the flame goes out on your grill, wait to re-light! A minimum of five minutes should pass by before restarting your fire. 
  • Have baking soda on hand for a grease fire and a fire extinguisher nearby for other fires. If you do not have a fire extinguisher, keep a sand bucket next to the grill.?NEVER?use water to put out a grease fire. 

Basic precautions set the stage for a safe and enjoyable outdoor cooking experience. Life is unpredictable, but you can take steps to control the risk of house fires. Whether you are a summer grilling warrior or a year-round grilling pro, we can all agree that the only smoke we want to smell is the sweet aroma of steaks and vegetables cooking. 

SERVPRO® of Prattville specializes in fire and water restoration, helping to remediate damage for commercial and residential customers. Contact us today at 334.284.1612 for all your restoration needs. 

Is Your Basement Showing Signs of Water Damage? | SERVPRO® of Prattville

6/28/2022 (Permalink)

Flooded basement with SERVPRO logo  “SERVPRO® of Prattville is on standby to assist when water damages comes your way!”

Having a basement in your home can be a wonderful thing. It can be a place for kids and grandkids to play, an area for watching movies on the couch, or even a safe place for an aging relative to live. Regardless of the setup, finish, or function of your home’s basement, you as a homeowner are likely to encounter a common issue: water damage. Since basements are underground, they are prone to become damp from outside moisture finding its way inside.??? 

Although you may never have any issues, it is always best to prepare for any indicators of potential damage. Below we’ll examine the most common signifiers of a basement that is taking on water—and if you realize you have an issue, we are right Here to help®. 

Warning Signs of Basement Water Damage

Unpleasant and Musky Odors?

Water leaking into your basement doesn’t have to be toxic to create a problem. Even clean water breeds bacteria over time, causing your basement to develop the musty odor often associated with underground rooms. While this smell may be commonplace, its presence indicates?mold and mildew in the environment. This can be difficult to see with the naked eye, but they are easy to smell.? 

Flaking Paint on Masonry or Walls

Even waterproof paint can’t hide the effects of leaking water for long. If your paint is bubbling, cracking, or flaking, it’s a sure-fire indicator that you’ve got water inside from somewhere. Waterproof paint may even mask a problem for a little while. Eventually, you will see signs of damage, which may be vast by the time you uncover the problem.???  

Foundational Cracks

Homes are known to shift over time but breaks in your foundation cannot be ignored. Breaks or cracks can indicate a significant leak that has gone unfixed.?Cracks may also appear on the floor, the ceiling, or in your walls,?suggesting that your structure is under uneven pressure because of a damaged foundation. No need to worry about hairline cracks, but if they grow, call for help soon.?? 

If you notice any of these signs in your basement, call SERVPRO® of Prattville to take a look. Our expert water restoration technicians can help you determine what is causing these issues and how to treat them properly.?Contact us today?to learn more.? 

Rebuilding After A Natural Disaster Impacts Your Business | SERVPRO® of Prattville

6/28/2022 (Permalink)

Group of people talking with SERVPRO logo  “SERVPRO® of Prattville knows the commercial restoration process inside and out. Here are some great tips in choosing the right restoration company.”

Here is a question for all the business owners; What was the biggest lesson you learned during the COVID-19 Pandemic and in the years following? For many business owners, the answer is unanimous. You cannot always plan for what will happen in the future. To date, no one has built a time machine allowing us a peek into things that come. You can, however, be agile and proactive in looking for ways to operate your business during less-than-ideal circumstances.

While very few of us had plans for a worldwide pandemic, many business owners already had a disaster plan for more common natural disasters such as severe storms, fires, or floods.

In our years working with business owners like you, we have learned that preparing for and dealing with a disaster can be two very different experiences. That is why our team has pulled together some of the best tips on reopening and rebuilding for businesses.  

Reopening your business quickly and efficiently after a disaster is doable. Here is how we recommend you do it. 

Work Your Disaster Plan 

It is wise to work on a plan BEFORE you need it. Having a disaster plan gives you a better frame of mind to think things through. For example, some may consider moving to a backup location to continue offering services. Ask SERVPRO® of Prattville how we can help create your Emergency Readiness Plan (ERP). 

Reach Out to Your Employees 

A force close of business or a change in operation can impact those who work for you. It is crucial to have a group discussion of what happens when disaster strikes. Staff may also need assistance if your business is closed for a while. The Small Business Administration (SBA) may be a good resource to reference on assisting your staff in emergency situations. 

Stay In Touch With Your Insurance Company 

If a disaster has occurred, document every detail. Take pictures of the damage and build an inventory of everything that has been lost or damaged. Make providing any documentation they ask for a priority to ensure accurate coverage for the loss.

Communicate With Everyone? 

Communication with suppliers, employees, customers, and the wider community is crucial. Everyone involved in your business will need to know where you are in the restoration process and if you are moving to a temporary location. Think about using social media or an email list as a mass communication tool. 

Work With The Right Partners 

Choose professionals such as SERVPRO® of Prattville who are knowledgeable and skillfully trained in the restoration process. Experience in the restoration industry will make reopening your business run more smoothly and quickly. 

If a fire, flood, or any other disaster causes damage to your business, you can always count on us for restoration assistance. We have crews available 24⁄7 in the event of an emergency. Contact us anytime to learn more about our restoration services and how we can help you. 

Firework Safety and Hazards | SERVPRO® of Prattville

6/25/2022 (Permalink)

fireworks in sky with SERVPRO logo and fireworks safety “More fires are reported on July 4th than any other day of the year. Use caution and be safe when using fireworks.”

Independence Day is just around the corner, and you know what that means! Celebrating our freedom, parades, remembering our country’s history, enjoying tasty food, swimming, and watching FIREWORKS! Many of us look forward to spending the day with our loved ones and watching fireworks together.

Did you know that China invented fireworks as a tool to frighten evil spirits away? They believed lighting fireworks would scare them back into the underworld, shunning them from entering our earthly world. The only thing you should be frightened of now is using fireworks irresponsibly. 

Each July 4th, thousands of people are injured while consuming fireworks, most often children and teens. Despite the dangers of fireworks, few people understand the associated risks, including devastating burns, other injuries, fires, and even death.  

Let’s Talk About Statistics

According to the U.S. Consumer Product Safety Commission 2020 Fireworks Annual Report, there has been a fifty percent increase in deaths and injuries since 2019. The same report shows an estimated 16,000 injuries reported for fireworks and 900 injuries reported for sparklers. Of those injuries, 44% were severe burns comprising 14% eyes, 22% head, face, and ears, and 31% hands. With statistics like these, it is crucial to know how to be safe and prevent injuries.

Light In A Safe Area 

When using fireworks, you want to ensure you are lighting them in a safe location. The ground must be clear of trees or brush, with ample open space. Make sure it is flat and sturdy as well. Fireworks must be used away from structures, people, and flammable objects.

Ensure Your Fireworks Are Legal

Check your local laws and regulations to ensure that fireworks in your area are legal BEFORE buying or using them. Some counties do not allow for the use of fireworks and can carry hefty fines.

Light Fireworks Responsibly 

It is essential to light one firework at a time. Remove the firework from the container, light it with a long flame lighter, and move away quickly after lighting the fuse. Ensure anyone observing the fireworks is maintaining a safe distance. Remember, do NOT try to re-light or handle malfunctioning fireworks! Soak them in water and ditch them immediately. 

Position fireworks away from homes, trees, and shrubbery. Never point or throw fireworks at another person. Never hold lighted fireworks in your hand. You want to ensure the safety of everyone and prevent as many injuries as possible. 

Sparklers Are More Dangerous Than You Think 

Sparklers alone can burn up to 2,000 degrees resulting in severe burns. That is as hot as a blow torch, and that level of heat can burn through some metals! Sparklers can quickly ignite clothing; many children have received severe burns from dropping sparklers on their feet. According to the National Fire Protection Association, sparklers account for more than 25% of emergency room visits for fireworks injuries. For children under five years old, sparklers accounted for nearly half of the estimated injuries. Children must be heavily supervised if you allow them to use fireworks. 

Supervise Children Closely

Ideally, children should not use fireworks. The highest number of reported injuries comes from  . Ensure you have close adult supervision if you allow children to use fireworks. Do not allow children to play with or light fireworks unattended. 

Disposing Fireworks Properly

It is a good idea to keep a bucket of water or a garden hose nearby in case of a fire. After fireworks finish burning, douse them with plenty of water from a bucket or garden hose before discarding them. 

Fireworks can not only lead to severe injuries but also destructive fires. House fires, damaged entertainment venues, and wildfires are typical results of the misuse of fireworks. Know how to use fireworks safely and how to educate those around you on taking safety precautions. 

Should you find yourself with fire damage because of fireworks, SERVPRO® of Prattville is ready to make it “Like it never even happened.” Call us today at 334.284.1612 for all your fire restoration needs.

Pop-Up Showers and the Damage They Leave Behind | SERVPRO® of Prattville

5/31/2022 (Permalink)

Mountains surrounded by clouds and rain with SERVPRO logo Summertime showers can be last minute and leave a trail of storm damage behind. When the unexpected happens, SERVPRO® of Prattville is Here to help®.

It is finally summer! Time to feel the sweet sunshine on our skin while laying out by the pool with an ice-cold lemonade in our hand. Many people consider summer their favorite time of year for a reason. However, summertime also brings strong pop-up showers that can leave destruction behind. SERVPRO® of Prattville is here to tell you how to prepare for the last-minute storms and how we can help. 

Summer thunderstorms can “pop up” out of nowhere, thus giving them their name. Most will be harmless and leave that pesky, humid air behind. However, others can leave downed trees, power loss, and cause flash flooding. 

Our advice is to remain weather aware. Meteorologists can often predict what is coming. Unfortunately, summer showers do not always give them the advanced notice we would like. So, how do you stay prepared if you are not sure when severe weather will strike? 

  1. Have multiple sources to receive weather alerts. Battery-powered radios, weather apps, and local weather stations are all fantastic assets to have on hand.
  2. Watch for cumulonimbus and stratocumulus clouds. Learn what each type of cloud means and how to spot signs of potential bad weather.   
  3. Secure all your belongings. High winds can turn unsecured objects into missiles. Loose items such as lawn furniture and children's toys should be stored away when not in use.
  4. Keep your trees ten to fifteen feet away from the house. Seek professional help to cut down trees that are dying or appear unstable.
  5. Have an emergency kit readily available. Keep first aid items, flashlights, and batteries on hand. It is also a great idea to keep a camp stove nearby that you can use during power outages. 

Thunderstorms, also known as electrical storms or lightning storms, are characterized by the presence of lightning and its acoustic effect on the Earth's atmosphere, known as thunder. Although most thunderstorms are harmless, they can cause massive problems including floods, hail, and roof damage. More potent thunderstorm cells are capable of producing tornadoes and waterspouts.

On average, only ten percent of all severe thunderstorms reach the destructive category each year. Most of these more significant, more intense storms are damaging wind events. During these storms, the most important thing you can do is to remain calm and call a professional, like SERVPRO® of Prattville, when damage occurs. 

Once we receive the call, our teams dispatch immediately to head to your home. Our Crew Chiefs and Production Managers will assess the damage and create a restoration plan unique to your needs. Whether your home is hit by lightning, the roof is caving in, or a tree is not part of your living room décor, SERVPRO ® is ready to make it “Like it never even happened." 

One of the most complex parts of our jobs is witnessing disastrous events with homes. We may see it every day but watching someone's home tear apart never gets easier. Our team's work ethic, compassion, and desire to make a difference is our driving force behind assisting our community in their time of need. 

Thunderstorms can be just as destructive as a tornado. Straight-line winds, hail, lightning, and flooding can wreck your home. SERVPRO® of Prattville is an emergency response team for a reason. We are on stand-by for our communities 24 hours a day, 7 days a week. Call us today to handle all your storm, fire, and water restoration needs.

What To Do (And NOT To Do) After A Fire | SERVPRO® of Prattville

5/27/2022 (Permalink)

Flames rising with black background and SERVPRO logo “There is no fire too big or too small; we can do it all! SERVPRO® of Prattville is always Here to help®!”

Picture this. Your home has just caught fire. You watch as flames engulf the walls surrounding your safe place. You stare on as the Fire Department uses massive water hoses to extinguish the fire. After what seems like an eternity, you receive the clearance that your home is safe to enter. You take a deep breath and walk into your house to see soot covering everything, your belongings strewn across the floor, and smell a terrible, lingering odor. What are you supposed to do now? 

Fires are not something anyone plans on experiencing. No one wakes up in the morning and moves sentimental items out of their home in preparation for the disaster. It is called "unexpected" for a reason. So, what can you do to prepare for something like this? How do you best prepare for a situation that may never arise? 

First Things First 

Call your insurance agent and notify them of the loss as soon as it happens. We will work closely with your insurance company through the restoration process. 

Call SERVPRO® of Prattville to notify us that our services are needed. We will assemble a team and arrive as soon as possible to inspect the damage. 

Depending on the extent of the damage to your home, you may need to find a temporary place for your family and pets to stay. Most insurance companies will assist you with finding temporary housing. 

Pay attention to lingering smoke inhalation symptoms. Be mindful of your symptoms and seek medical care when needed.  

Know What to Do Until Help Arrives 

The firefighters have left your home. You have contacted your insurance company and notified SERVPRO® of Prattville. Now, you are waiting for the fire restoration to begin. What are the next steps?

Below are a few pointers on what you can safely do while waiting for professionals to arrive on the scene.

First, you want to limit movement in the home. Soot particles will cover multiple surfaces and embed into upholstery and carpets. Keep your family and pets out of the house until fully restored. Keep your hands clean and try not to touch anything if you can help it. Soot can spread very quickly and easily. A simple action like stepping onto the floor can cause the particles to disperse. Place clean towels or old linens on rugs, upholstery, and high traffic areas to slow the spread.

Next, discard any food that has come in contact with heat, smoke, or soot. Contaminated food can be dangerous. If the electricity is off, empty your refrigerator and freezer. Prop the doors open and let them ventilate. Inserting a box of baking soda into the fridge will also help remove any odors.

The HVAC filter will need to be removed and replaced. Do NOT turn on your air conditioning unit until you have gotten the all-clear from professionals. The HVAC unit will circulate the air spreading the soot throughout the home. In most cases, the house will need to have its ducts cleaned before rerunning the air conditioning.

Know What NOT to Do

  • Do NOT attempt to wash or shampoo any surfaces. Removing soot or burns without the proper cleaning chemicals may further damage your property. 
  • Do NOT attempt to clean any electrical appliances that may have been close to fire, heat, or water. Avoid anything that conducts electricity. Switching these on may cause them to short circuit and start another fire. We strongly advise consulting with an authorized repair company before further use. 
  • Do NOT take any prescriptions that may have been contaminated by soot or odor. Call your pharmacist to get immediate refills.
  • Do NOT turn on ceiling fixtures if saturated with water. The wires may be damaged and cause electrical problems. 
  • Do NOT send your garments to an ordinary dry cleaner. Improper cleaning may set the smoke odor into these garments. Ask SERVPRO® of Prattville about which belongings may need specialized cleaning, and we can direct you to a company that can assist you.
  • Do NOT touch or move any glass in your home. Heat can cause intense pressure that will cause the glass to break after a fire.

A fire in your home can be devastating. Here at SERVPRO® of Prattville, we are here to help you restore all the pieces when it seems like there is no hope. We are highly skilled in the restoration industry, but we also know that we are helping people during one of the most challenging times in their lives. We genuinely hope you never have to call on us for emergency services. However, we are always ready to make it "Like it never even happened." 

Call us today at 334.284.1612 for all your fire restoration needs!

What to do When Caught in a Lightning Storm | SERVPRO® of Prattville

4/27/2022 (Permalink)

 lightning strike across sky over water with SERVPRO logo Lightning storms pose an imminent threat of harm to yourself and your home. SERVPRO of Prattville is ready when disaster strikes.

Severe weather has been knocking on our doorstep lately. You have heard us speak about tornadoes and thunderstorms. Now, let’s discuss the dangers of lightning storms and tips and tricks on staying safe. 

Lightning is extremely dangerous. In fact, over the last 30 years, lightning has killed an average of sixty-seven people per year. Most lightning-related deaths are preventable if you take the proper measures.

Remain Weather Alert 

First and foremost, your safety is what matters. Watch the local news to catch forecasts of upcoming severe weather events and be prepared to take shelter if needed. Keep multiple sources nearby to ensure you receive weather alerts. Cancel events when news of potential high-risk weather is coming. Hot, muggy days are just what a thunderstorm needs to breed additional storm cells.

Find Shelter 

When the storm approaches, take shelter. If you detect lightning, it is already close enough to strike. Do not stand under trees or in flat, open spaces. These areas can attract lightning strikes. If you cannot find a building, a vehicle with a metal roof and sides will suffice. The car will conduct electricity around you, not through you.

If you cannot find shelter in a building or a vehicle, find a place where you are shorter than your surroundings. Standing near light poles or isolated objects, lying down on concrete, and leaning on concrete walls should be avoided. Concrete has wire mesh inside the material and will attract lightning. Once you have found somewhere safe, assume the "Lightening crouch" position.

Lightning Crouch

Squat down with your feet together. Tuck your head to your chest or between your knees. Cover your ears or place your hands flat against your knees. Do not lie flat on the ground, giving the lightning a larger target.  

Be Mindful of Your Surroundings 

Stay away from water, such as swimming pools and bathtubs. Do not touch anything electric like outlets or appliances. Do not go near windows or any glass panels. Glass provides a direct path for lightning to travel into. Do not forget to bring your pets inside during a storm. 

Did you know landline phones are the leading cause of lighting-related injuries? Cordless phones and wireless phones are safe for use during a storm.

Be Alert for an Imminent Lightning Strike 

If lightning is about to strike near you, your hair may stand on end, or you may feel a tingling on your skin. Light metal objects may vibrate, and you may hear a cracking sound. If you detect any of these signals, immediately assume the lightning crouch position. Lightning can also travel from one person to another. Ensure you have fifty to one hundred feet between each person when with a group of people.  

What to do When Struck by Lightning 

If someone is struck by lightning, call emergency services first. Despite the common myth, lightning CAN strike the same place twice. Make sure it is safe to help someone if they are struck by lightning. Do not endanger yourself trying to help a victim. Either wait until after the threat has passed or move the victim to a safer location.  

Lightning can cause cardiac arrest and requires aggressive resuscitation methods. Begin CPR on the lightning strike victim immediately. Do not remove burned clothing unless necessary. Treat the victim for shock by laying the victim down on their back with the head resting slightly lower than the torso. Be sure to elevate and support their legs. It is always best to have an emergency kit ready with first aid and disaster essentials. 

Remember that being struck by lightning is extraordinarily rare but not unheard of. Protect yourself, take precautions, and plan your response.

In the last few weeks, SERVPRO of Prattville has received multiple calls from owners whose homes have been struck by lightning. Should you find yourself in this situation, call us at 334.358.1186 for all your storm remediation needs.

We Know All About Fire Restoration | SERVPRO® of Prattville

4/18/2022 (Permalink)

Cartoon House on fire with SERVPRO logo SERVPRO® of Prattville has decades of experience and knowledge when it comes to fire and water restoration. 

Watching flames engulf your home and then facing the aftermath of a fire can be devastating. Nobody wants to go through a tragic, life altering event such as this. Disasters do not choose whose path they cross. It is not possible to prevent disasters, so you must make sure you have a plan of action should one occur. 

A Few Things to Remember During the Aftermath

  • Do NOT enter the premises until the authorities have deemed the structure safe. Your home may be unstable, and objects in the home can still be scorching hot. 
  • After receiving permission to enter your home, survey the area. Take pictures of the damage, including all the affected contents and areas.
  • Next, contact your insurance agent to file a claim. Did you know we will work with your adjuster to restore your home? Adjusters will set the amount of money insurance can provide for the disaster and we will stay within the budget for repairs.  
  • Contact a professional, such as SERVPRO of Prattville, to begin the restoration process. 

Handling the Restoration Process 

Here at SERVPRO of Prattville, we are sympathetic and understand how nerve-wracking fire damage can be. We see firsthand how fire can disrupt what should be your safe zone. Our goal is not only to restore your home to preloss condition but also to complete the process with minimal disruption to your life. 

The fire restoration process must be performed in specific steps. Every fire damage is different, but the general process remains the same. Here are the basic steps in the restoration process. 

  1. Initial Contact: When you call SERVPRO, we will ask a series of questions about how the fire started, what was affected, and who your insurance agent is. We will then schedule a time to inspect your home. 
  2. Inspection and Assessment: Inspecting your home allows us to assess the extent of the damage. Once we know what type of loss we are looking at, we can a restoration plan that is specific to your needs. 
  3. Securing Your Home: Next we board up windows and walls, place tarps to cover the roof, and protect the premises, if necessary. Our priority is to prevent any further damage from occurring.
  4. Water Removal: After securing the home, we will remove any water, if present. Firefighting efforts will often leave the structure saturated. Extensive water damage may occur in your home as a result. We use specialized vacuums to extract the water and place air-drying equipment to begin the mitigation process. 
  5. Removal of Smoke and Soot: For SERVPRO to successfully remove smoke and soot, we use specialized equipment and techniques. Smoke and soot are highly toxic and may be hazardous to your entire space. Even if a fire is limited to one area, smoke and soot can travel throughout your home through the air ventilation system. We use industrial air movers and fogging equipment to assist in removing the smoke odor. Deodorizing will also be a part of the final steps for the smoke removal process.  
  6. Cleaning Contents: SERVPRO strives to repair instead of replace your family treasures. Our technicians use multiple cleaning techniques to restore them to preloss condition. Decades of industry experience allow us to take on any aspect of the restoration process, including cleaning one-of-a-kind rugs and family heirloom furniture.  
  7. Restoration: The last step is getting your home back to its preloss condition. If any minor repairs are needed, our reconstruction department will add you to their schedule. Our reconstruction teams handle any repairs from replacing drywall, painting, installing new carpet, and repairing flooring.

Restoring Contents 

We understand that certain items make your home feel like your safe space. Using our expertise and “restore” versus “replace” mentality, we can help you save money while preserving precious keepsakes. SERVPRO of Prattville uses multiple techniques to restore your family treasures. Dry and wet cleaning, spray and wipe, foam cleaning, abrasive cleaning, and immersion cleaning all play a part in the restoration process.

We can also restore fire-damaged electronics such as television sets, DVD players, and computers. Do NOT attempt to turn on or operate any electrical device you suspect is damaged by fire. These can present a dangerous hazard and may start another electrical fire. 

It is also possible to restore documents depending on the amount of fire, smoke, and soot damage. Air drying, dehumidification, freezer drying, vacuum freeze-drying, and vacuum thermal drying are all options to restore your precious artifacts.

From structures to contents, SERVPRO of Prattville, knows how to handle all your fire restoration needs. We may not be able to prevent a fire in your home, but we do have the capability to make it "Like it never even happened.” Contact us today at 334.358.1186 for all your fire and water restoration needs! 

What Happens After Water Damage Occurs to Your Home? | SERVPRO® of Prattville

4/4/2022 (Permalink)

Flooded room with staircase and SERVPRO logo "Water damage is rarely easy to manage. Do not worry, though! SERVPRO of Prattville is here to help!"

Storms have been plowing through Prattville the last few weeks. It seems like we experience a severe weather alert every other day. SERVPRO of Prattville cannot prevent harsh weather. However, we CAN equip you with the knowledge necessary to manage water damage after a storm.  

Flooding in your home can be a damaging, devastating event. Heavy rain or burst pipes can easily land you in this overwhelming position. Relax, we are here to help!  

Be Aware of Your Surroundings 

Your belongings are replaceable, but your family is not. Stay aware of your surroundings to ensure your family is out of harm’s way. Below are just a few examples of safety concerns to recall after a storm.  

  • Beware of electrical safety hazards. Do not step into a flooded area in contact with electrical outlets, appliances, or cords. Electricity can be dangerous if you are not careful. Adding water will only intensify the danger.  
  • Stay out of rooms where ceilings are sagging just in case they collapse.  
  • Within hours, water damage can lead to microbial growth. Do not wait to begin mitigation on your home. Prolonged exposure may negatively impact your health and cause long-term damaging effects.  

When you face a disaster, your first thought may not be, "What safety guidelines should I follow?"  However, it is by far the most important thing you can do. Whether it is the local gas company, water company, or a restoration specialist, call a professional right away if you notice any of the above conditions in your home.  

Contact a Professional

Within 24 to 48 hours, water damage cleanup should begin. Contact a water damage restoration company, such as SERVPRO of Prattville, immediately. Waiting too long to begin remediation can cause further damage. Once we arrive on-site, we will assess the damage, create a game plan, and begin the process! 

Start Cleanup 

Before we arrive, you might start trying to clean up the mess. Although tempting, do not use a household vacuum to remove water. Instead, use a mop to clean up any excess water. You should gather colored and loose items, like rugs, from the floors. They can leave a stain behind if they soak in water. Find a place to hang these items outside to air dry. We will take it from here!? 

Water Removal 

Our technicians use moisture readers to determine how saturated your materials are. We use those readings to create a restoration plan unique to your needs. Powerful pumps and vacuums remove thousands of gallons of water. Air movers and dehumidifiers are strategically placed throughout the damaged space to remove moisture from the air and help dry materials.? 

Cleaning and Sanitizing 

Water damage can destroy expensive and meaningful items like furniture and clothing. It can leave a musty smell behind. Our specialized cleaning techniques, air scrubbers, and fogging equipment restore materials to their preloss condition. They also sanitize your belongings and remove any unpleasant odors. 


Sometimes, restoring your water-damaged property will require reconstruction. It can be as small as replacing drywall panels or as large as rebuilding rooms on the property. Our reconstruction crews are on standby to make every disaster “Like it never even happened.”   

Whatever water problems may occur, SERVPRO of Prattville is here to offer a solution. If your home suffers from water damage, you can count on us to help. Contact us today at 334.358.1186 for all your water restoration needs!