Recent Posts

Older Appliances Can Allow Flood Damages To Your Home | SERVPRO® of Prattville

7/30/2021 (Permalink)

blue background, washer machine graphic Mitigate Flooding Damage from Appliance Failure in Your Home by Calling Us.

While there might always be the present threat of flooding to your home, you might focus on the external risks that your home faces. While it is wise to take precautionary measures with preventing water penetration from the outside, you had already brought in several potential flood sources when you purchased the appliances for your house.

 Parts degrade and wear down over time, offering instances in which the supply of water to these specific appliances like your washing machine and dishwasher continue to fill indefinitely. Within only a few minutes, you can have a high volume of water throughout the room.

While turning off the water supply to these respective appliances is a simple process, in many cases, the damage can be extensive and widespread at this point. When our SERVPRO team arrives at your home, we get to work quickly in assessing the full scope of the damages that you face and the best approach to restore these issues.

Extraction is an essential component of the water damage cleanup and restoration process, as this paves the way for drying efforts and assessment of structural damages. The extraction typically involves the use of portable pumps and wet-vacs, but with higher volumes of water to combat, we could also employ a pump truck from our SERVPRO fleet.

Drying the area is another critical component, and it needs to be a thorough process. Many pieces of equipment often play a role in the efforts, from high-strength air movers to industrial-grade dehumidification machines. Without entirely removing the moisture in the area, your home becomes susceptible to mold and fungal growth.

While you might not look at your appliances and see the kind of damage that they can do when they malfunction, servicing them on a regular basis can help to prevent some of this possibility. If you find yourself facing flood damages inside of your home, trust the experienced team we have at SERVPRO of Prattville to help you clean up the mess. Contact us today. 

Customers Are Key to SERVPRO® Operations | SERVPRO® of Prattville

7/24/2021 (Permalink)

Aerial image of the SERVPRO® of Prattville Regional Office SERVPRO® of Prattville Regional Office 6021 Troy Highway Montgomery, AL 36116

Customer satisfaction is key to our operations here at SERVPRO® of Prattville. Our customers rely on our fast response and the assurance that our service professionals will take the appropriate and necessary measures to remediate any damage. If your home or business has suffered a significant amount of damage, our 1- 4- 8 service response policy can make all the difference in potentially saving hundreds (and sometimes thousands) of dollars.  

We proudly serve: 

Insurance professionals: Agents and adjusters are responsible for assisting with claims and providing customer care to their clients. Our partnership with these professionals is based on the rule of “restore whenever possible, replace only when necessary.” As a homeowner or business owner, trust that we will work closely with your insurance company to ensure a smooth process. 

Homeowners: Home is your place of peace, and the slightest disruption can throw everything out of sync. In the event of an emergency, we work with you to foster a smooth transition to make your house feel like home again. Within one hour of the initial notice of loss, a SERVPRO Professional will contact you to arrange service. Within four hours of loss notification, a SERVPRO Professional will be on-site to start mitigation services, if necessary. Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate parties. Additionally, we also offer general residential cleaning services such as air duct cleaning, odor removal, and sanitation to ease the burden of maintenance while creating a place of comfort for you and your family. 

Businesses/Commercial Properties: Commercial emergencies cause interruptions in your business. We understand that this could result in a decrease in revenue and productivity. We work efficiently to ensure you are “back to business” as soon as possible. Like our residential services, we also offer duct cleaning and routine cleaning services to take one more thing off your plate.  

How do we achieve customer satisfaction?Part of our franchise mission is to “build a team of quality people....” This starts day one, instilling practical training methods in our employees to ensure customers receive the best service possible. Our professionals follow the IICRC (Institute of Cleaning and Restoration Certification) standards in fire and water cleanup and restoration, as well as seek educational opportunities both inside and outside of the workplace.  

If you need cleaning assistance at your home or business, we are here to help. Our crews are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help you. 

Easy Ways to Make Your Home Safer From Fires | SERVPRO® of Prattville

7/20/2021 (Permalink)

fire flames, black background House fires are preventable. SERVPRO® of Prattville is available 24/7 in the event of an emergency.

Making your home safer from fire hazards isn’t as difficult as you might think.

You can add simple steps to your daily routine and simple home maintenance items to your checklist that will lower your risk for common causes of house fires.

Be Sure You Know How to Prevent Fires

Most of these fire prevention tips are easy to add to your home safety routine. They don’t cost a lot but can make your family safer by lowering your risk of a house fire.

Know how to fight a grease fire. Grease fires are a well-known kitchen hazard. Part of the danger they present is because grease fires can’t be put out with water. In fact, water makes these events worse. Instead, keep a fire extinguisher handy. Metal pan lids and baking soda can work for smaller grease fires, too.

Keep your fireplace clear of old ashes. If you enjoy using your wood-burning fireplace, be sure you’re not letting the ashes collect there. Instead, clean your fireplace regularly and dispose of your ashes safely.

Watch how you use your space heater. Don’t plug your space heater into an extension cord. Use one of your wall outlets instead. Also, take steps to ensure your space heater is clear on all sides by at least three feet.

Keep your smoke detectors working. Testing your smoke detectors, changing their batteries twice each year and replacing them every 10 years will ensure they are best able to help protect your family.

Consider switching to battery-operated candles. Scented candles are popular during the fall and winter months because they add a warm glow to your home and can smell delicious. But these can be a fire hazard if they’re left burning while you’re not home or knocked over. Battery-operated candles eliminate these hazards.

If your home is damaged due to a fire or any other cause, you can always count on us for restoration assistance. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.

Helping Business Owners in Prattville Thrive During Uncertain Times | SERVPRO® of Prattville

6/28/2021 (Permalink)

a crew of SERVPRO employees in PPE gear walking inside commercial building If you need cleaning assistance at your business, we’re here. Contact SERVPRO® of Prattville to learn more.

How much work have you put into making your Prattville business venture successful? If you’re like most entrepreneurs, the answer is “a lot.”

We know it’s hard work because our locally owned business is also part of the Prattville business community. We have a passion for ensuring that our fellow business owners succeed. It helps keep our community strong.

And it’s important to individual business owners like you, too.

We know building a business is anything but easy. When you do it, you’ll have to work hard. In some cases, that includes a lot of long days and nights.

Planning for future growth and challenges is part of owning a business.

But even the most thorough best five-year plan can’t predict everything. The COVID-19 pandemic is a powerful example of unpredictability. If you own a business, you’ve likely spent a lot of time lately looking for new ways to reach and serve your customers.

While some local businesses have found new ways to serve customers digitally and working from home, others are opting to open up restaurants, stores and companies for in-person services. There’s help for you regardless of how you’ve decided to move forward.

Reopening With Safety in Mind

The good news is that everyone in our community and beyond wants you to succeed. There are business loans and tips, advice, and more from sources you can trust.

Businesses that are open again are searching for new ways to ensure in-person interactions are safe. That’s where we can help you.

We’ll ensure your business is “Certified: SERVPRO Cleaned.” Here’s how our process works:

First, our technicians will consult with you about your business’ needs and organize an individualized cleaning plan.

Then, the team will clean your space. Our technicians use a high-level system to ensure you’re ready for customers. We use proprietary EPA-Approved Hospital-Grade cleaning solutions. Plus, we use cleaning and decontamination standards directly from the CDC.

The last step is when we certify your business. You can open again with confidence.

If you need cleaning assistance at your business, we’re here. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our cleaning services and how we can help you.

Warning Signs of Water Damage in Your Basement | SERVPRO® of Prattville

6/28/2021 (Permalink)

a grey basement showing signs of water damage SERVPRO® of Prattville is a full restoration company. Our experts are on call and ready to help you determine the best course of action.

Having a basement in your home can be a wonderful thing. It can be a place for kids and grandkids to play, an area for watching movies on the couch, or even a safe place for an aging relative to live.

But regardless of the setup, finish or function of your home’s basement, you as a homeowner are likely to encounter a common issue: water damage. Because basements are dug out of the ground, they are prone to become damp from outside moisture finding its way inside.

It’s not guaranteed that you’ll have a problem with water damage, and your experience with moisture could be relatively minor. But it’s in your interest to know the possibilities, and the signs that occur to let you know about potential damage.

Below we’ll examine the most common signifiers of a basement that’s taking on water—and if you realize you have an issue, we’re right here to help you get it taken care of.

Warning Signs of Basement Water Damage

Unpleasant, musky odors. Water that leaks into your basement doesn’t have to be dirty or toxic to create a problem, even clean water begins to breed bacteria over time, causing your basement to develop the musty odor often associated with underground rooms. While this smell may be thought of as commonplace, its presence indicates mold and mildew in the environment, and while these are often hard to see, they are easy to smell.

Flaking paint on masonry or walls. Even waterproof paint can’t hide the effects of water leakage for long. If your paint is bubbling, cracking or flaking, it’s a sure-fire indicator that you’ve got water coming inside from somewhere. Waterproof paint may even just mask a problem until it becomes a more serious issue, so while you may not see it as soon, it may have already caused greater damage by the time you do.

Foundational cracks. Homes are known to shift over time, but a crack in your foundation can’t be ignored. It could indicate that there’s a major leak that’s gone unfixed. Cracks may also show up in the floor, the ceiling or in your walls, indicating to you that your structure is under uneven pressure because of a damaged foundation. No need to worry about hairline cracks, but if they grow, call for help soon.

If you notice any of these signs in your basement, let us take a look. Our expert water restoration technicians can help you determine what is causing these issues and how to treat it properly. Contact us today to learn more.

Fireworks are Fire Hazards | SERVPRO® of Prattville

6/25/2021 (Permalink)

Three fireworks in a night sky More fires are reported on July 4th than any other day of the year. Let’s break that tradition!

Okay, quick facts: Fireworks start an average of 18,500 fires a year. This includes 1,300 structure fires300 vehicle fires, and nearly 17,000 other fires. Yikes!

It’s the season of summer vacations, camping, family reunions, picnics, bonfires, and the 4th of July and that means FIREWORKS. Even sparklers – as small as they are – can burn at 2,000 degrees. That’s as hot as a blow torch and can melt some metals! Crowds and barbeque grills and the heat and the explosive nature of fireworks don’t mix. This combination makes for a higher chance of fireworks accidents. In fact, more fires are reported on July 4th than any other day of the year.

If not used properly, fireworks can cause destruction ranging from wildfires to injuries. Children between the ages of 10 and 14 are most likely to go the emergency room for firework injuries. The second most likely group is adults between the ages of 20 and 24.

Fireworks can also lead to fires that burn down homes, damage entertainment venues, and cause bushfires on property. This accounts for up to $105 million in direct property damage annually. Who’s responsible for covering this damage? That depends. Homeowners insurance typically covers house fires, but damage caused by fireworks is sometimes a gray area. Usually, if the fireworks were legal the damage might be covered, whereas if they were illegal the damage likely will not be covered by your insurance. Reach out to your insurance agent to make sure you’re covered.

To make sure our property and everyone around us is safe, follow these guidelines when using fireworks: 

  • Make sure fireworks are legal in your area before buying or using them 
  • Only light one firework at a time 
  • Point fireworks away from homes, trees, and shrubbery 
  • After fireworks finish burning, douse them with plenty of water from a bucket or garden hose before discarding them 
  • Do not carry fireworks in your pocket 
  • Keep a bucket of water or a garden hose nearby in case of fire or other mishap 
  • Always have an adult supervise fireworks activities 
  • Do not allow children to play with or light fireworks 

If your property suffers fire damage, you can depend on us. You can contact us at any hour of the day to learn more about our services.

Prepare in Advance for Severe Weather | SERVPRO® of Prattville

6/1/2021 (Permalink)

A yellow sign that says "stormy weather ahead" If you suspect storm damage from a storm, contact us. Our team is eager to offer quick assistance to start the restoration process.

It is difficult to know if a storm that is forecasted to move through an area will be severe enough to cause damage before it arrives. Storms—as well as the damage they cause—can vary wildly, which is why we always recommend taking an approach grounded in advanced preparation to remain as safe as possible.

By taking steps to protect your home, you can be certain that no matter what type of storm moves through your area, you are as protected as possible.

Be as Protected as Possible From Storms

Prepare your home as much as possible. Though the nature of storm damage might seem erratic, by doing some preparation work in advance to protect your property, you can ensure you are taking the right steps to mitigate any possible damages. Trimming back any dead or overhanging trees is a great start, as is securing any objects that could possibly become loose during a storm. Many homeowners also have whole-home generators installed, allowing for utility usage if your power is out.

Create a family communications plan. When your family is all at home when severe weather is forecasted to come through the area, you can move as a group to your designated sheltering area and be certain you are all safe. However, if a storm catches one or more of your family members while they are out and about, it is important to have a communications plan so you can check in and be certain that everyone is safe.

Make sure your emergency kit is stocked. The best thing you can do to be prepared for any emergency is to have an emergency kit in your home, and storms are no exception. Your emergency kit can house everything your family might need, both during the storm and after the fact. Items like flashlights, batteries, first aid supplies, food and water are all good to keep on-hand just in case.

Consider getting a weather radio. Having cell phones has made it much easier to receive emergency weather alerts no matter where you are, but in case of severe weather, it is always good to have a backup such as a weather radio. Storms can cause power outages and even knock out cell towers, so having a weather radio that is either powered by replaceable batteries or a manual system is smart.

If your home is damaged by a storm, you can depend on us to take care of any damages. Contact us at any hour to report damage and receive a rapid response.

We're Here to Help Prattville Homeowners with Kitchen Fire Restoration | SERVPRO® of Prattville

5/28/2021 (Permalink)

House on fire If you have fire damage in your home due to a heating malfunction or other issue, count on SERVPRO® of Prattville to help.

Kitchen fires are a common problem for homeowners—especially around the holiday season. Home chefs spend more time cooking up dishes and preparing for parties. Those larger meals can include elaborate dishes that require roasting, broiling or baking.

So it’s essential this time of year (and all year round) to think about the primary ways you can make your kitchen a safer place. Many of them are simple. Experts recommend being at home, near the kitchen while you’re using the oven and remaining close to the stove when you’re using it. Also, avoid wearing long, loose layers while you’re simmering dishes.

Timers can be helpful, too. They can help you remember to check on what you’re cooking.

Even careful chefs sometimes deal with kitchen fires and the damage they can cause. If it happens in your home, there’s a team of local experts in your community who can ensure your home is restored to its original shape.

Count on Our Team

Matthews homeowners know they can trust us when they need help with fire damage remediation. Here’s why:

We Prioritize Restoration

Our team helps families recover from fire damage in a way that’s both logical and economical. By working with you to meet your needs, we can help you find ways to save money on repairs.

We Work Outside Business Hours

Getting started early on restoration efforts can make a difference. That’s why our team is here to help you when you need our services. All you have to do is call us, and someone will be there to help.

We Understand All Aspects of Restoration

House fires can do more than simply destroy property and belongings. When a fire occurs, soot and smoke can linger, causing damage of their own. In addition, water used to fight the fire can lead to water damage and even mold. You need a company that can handle all the different types of potential damage.

We’re Local…and National

Because we’re a SERVPRO® location, we have access to a full set of resources, training and best practices from a reputable, national company. But we combine that access with the unique knowledge gained by being actual members of our community.

If you have fire damage in your home due to a kitchen fire, you can count on us for restoration assistance. Our team is always ready to meet your needs and help you restore your home. Contact us at any time to learn more about our restoration services.

Ramping Up Your Spring Storm Safety at Home l SERVPRO of Prattville

4/28/2021 (Permalink)

heavy rain coming down from dark clouds If you experience any property damage from spring storms, contact SERVPRO of Prattville.

This year’s cold, wet winter is quickly coming to an end. Even in Alabama, where winters are typically mild, it’s easy to get spring fever during these long, dreary pandemic winter days.

So, if you’re thrilled to turn the page in February and start March with dreams of a warm spring afternoon filling your head, no one can blame you. It’s a great time to start planning new projects. For you, that might mean you want to create a vegetable garden or redo your landscaping.

Or maybe you like to spend the spring hiking or enjoying the outdoors before summer’s heat sends you back inside.

Spring is an enjoyable season, but like any season, it also brings some hazards for homeowners to manage. When it comes to this season, healthy and severe thunderstorms are always a concern.

While we don’t have the ability to make a storm take a different path around our home, we take steps to make our homes as safe and secure as possible, so they’re in good shape if a severe storm hits.

Projects to Do This Spring

Add these items to your project list this spring.

Cut and remove tree branches and limbs that need it. Limbs and branches that hang over your garage or home can be a hazard during storms. You can keep them from falling on your roof by cutting them down.

Declutter your gutters. We talk about the importance of this project every season. Keep your drains clean so that the water around your home is moving in the right direction instead of backing up and causing water damage.

Repair your roof.If you can check your roof to be sure it doesn’t have any missing shingles. Look for signs of a leak, too.

Make sure your home’s sump pump works. Not every family has one of these (or needs it), but it’s important to be sure it’s working correctly before your house goes through a rainy spring.

Don’t let items around your home become hazards. Be sure your patio furniture or other similar things don’t become tools for the wind to damage your home.

If a fire, flood or any other cause damage to your home, you can always count on us for restoration assistance. We are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help you.

Odor Removal after Fire Damage | SERVPRO® of Prattville

4/19/2021 (Permalink)

Flames coming from a pan on the stove Fire damage can leave behind an awful smell that affects your belongings. Click here to learn the best practices.

One of the most troubling side effects of fire damage is the smoky odor it leaves behind. Why does smoke seem to stick to everything it touches? Smoke particles are tiny and can easily embed into porous materials like carpets, furniture, fabrics, books, and even paint which are, unfortunately, very common to our homes. Furthermore, certain materials, like plastics, that burned in the fire can make removing the smell even tougher. With that said, it’s best to leave fire, smoke, and soot restoration to the professionals!

After you’ve called us and before you leave the home, please be aware of how much you’re moving around the house. Try to limit your movements because with each step or touch you can further embed soot particles into upholstery and carpets. This means that even though it might be instinctive to throw sooty towels into the washer or start washing your walls, you shouldn’t!

At SERVPRO® of Montgomery, we have technicians who have the training, equipment, and several odor removal products to identify and efficiently eliminate these odors. Our technicians can identify not only the cause of the odor, but the conditions when smoke or a fire touched the surfaces of your belongings. This knowledge enables them to often remove the odor over time without a trace.

Successfully removing offensive odors can be a challenging task, so give us a call, and leave the job to us! We’ll take care of you.

If your home or business needs fire, smoke, or soot restoration or any of our services, we are here to help. You can contact us at any hour to learn more about our services or to report damages. Get in touch today to speak with our team regarding our services.